FAQ: FARSCAPE 25th Anniversary Comic Book Celebration
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will these rewards be exclusive to BOOM! Direct Reserve customers?

While BOOM! Studios will be releasing standard editions of the FARSCAPE 25TH ANNIVERSARY comic books and collected editions through our retail channels (which include comic book stores, bookstores, libraries, and other retail locations that sell books and graphic novels) beginning in 2024, the editions offered through this campaign will not be offered through those channels.

While FARSCAPE: 25TH ANNIVERSARY SPECIAL #1, FARSCAPE ARCHIVE EDITION #1, FARSCAPE: BOOK ONE, and FARSCAPE: BOOK TWO will be made available through comic shops, bookstores, and a myriad of locations where books are commonly discovered, these 25th Anniversary commemorative editions, featuring exclusive cover art, will only be available exclusively through this BOOM! Direct Reserve campaign, limited to their initial print run, and never-to-be reprinted again.

BOOM! Studios reserves the right to offer BOOM! Direct Reserve items in extremely limited quantities via other direct sales channels at a later date. The most likely example of this is if a limited tier does not completely sell out during the Kickstarter campaign. All limited tiers are strictly limited to the quantity advertised in this campaign, and that no BOOM! Direct Reserve item or package will be offered for less than the price available through this campaign. More importantly, this is the first and only chance to make sure your copy is reserved and delivered directly to your home.

Last updated: February 27, 2024 10:03

What will the shipping costs be?

Shipping will be charged via BackerKit after the end of the campaign, after the survey period ends. You will be informed via BackerKit and Kickstarter about when this will occur. See the Shipping & Fulfillment section of our campaign page for additional details. These costs are estimates based on the information currently available and will be charged through BackerKit, after our fulfillment partners communicate the best shipping rates available to us at that time.

Last updated: February 08, 2024 10:42

Why am I being charged an additional amount for international customs?

Customs are the sovereign law of a country on imports or exports. Any duties, taxes, and customs clearance fees that may be levied on a BOOM! Direct Reserve shipment as a result will be the responsibility of the customer.

Please note that Total Shipping costs reflect the total you will pay for shipping and handling for your reward(s). For international orders, please note that while BOOM! Studios ships packages DDP (Delivery Duty Paid) your country may have additional VAT fees or customs duties which BOOM! Studios does not collect in advance. You will be 100% responsible for any of those fees should they be applied, and BOOM! Studios will not refund any international orders that are refused due to VAT or customs fees beyond our control.

Last updated: February 08, 2024 10:42

When and where do I provide my shipping info?

Once this BOOM! Direct Reserve campaign successfully concludes, we will reach out with a survey via BackerKit to request all of the information needed to fulfill your rewards, including your shipping address. We will post updates on the campaign as surveys become available. Additionally, we will reconfirm your shipping address prior to releasing each shipping wave.

Last updated: February 08, 2024 10:42

I have moved since the campaign was completed. How do I update my mailing address?

In Your BackerKit Account, click ‘Settings’ at the top of the page, and then click ‘Update Address’ - this will update your shipping details for all of your unlocked surveys.

To update your shipping information, click on your BackerKit survey confirmation link that was sent to your email. If you need this link to resent, please go to the survey recovery page.

If your address is open, you will be able to see and click ‘Edit Shipping Info’ to update your shipping details. To update the country or state, please contact support for assistance. Since project creators charge different shipping rates depending on the country/state, only our admin team can update this information. Pro-tip: Some customers are able to get their country and state to change by updating their Zip Code!

If your address is locked, please contact BackerKit for assistance with your new shipping details for fastest resolution!

To contact the BackerKit support team, in your survey click ‘Need help?’ on the top right corner, and then select ‘Contact Us’ from the left sidebar to reach out to our team for assistance.

Please note: We will issue multiple notices when fulfillment for this campaign is imminent. If you fail to update your address before your rewards are shipped and they are delivered to an incorrect or previous address, BOOM! Studios will be unable to refund or replace your order, due to the limited quantities manufactured and expense incurred in doing so. You are responsible for maintaining the accuracy of your own address and mailing information in order to receive your purchase.

Last updated: February 08, 2024 10:42

I missed filling out my survey. What should I do?

Please email us at [email protected] with your full name and backer #, and campaign title.

Last updated: February 08, 2024 10:42

When will I be charged for my reserved order?

After the Kickstarter campaign ends, Kickstarter will charge you for your pledged amount. If there are any problems with your payment method, Kickstarter will reach out to you to have the issue corrected and your payment charged.

Any add-ons or upgrades added to your reserve, after the Kickstarter campaign ends, will be charged through BackerKit at the same time we charge for shipping. The exact date will be communicated through an Update on the Kickstarter page, post campaign.

Last updated: February 08, 2024 10:42

When will I be charged for shipping?

Shipping fees are charged at the discretion of BOOM! Studios after the completion of surveys and before fulfillment. Typically, these fees are charged 90 or more days before fulfillment begins. BOOM! Studios makes best efforts to communicate the exact timing of shipping charges in advance through campaign updates. However, the exact timing of charges is subject to change.

Last updated: February 08, 2024 10:42

I haven't received any information or updates about this campaign. How can I address this issue?

We regularly share updates on the Kickstarter page every month once the active campaign has concluded. These updates include information about the campaign’s status, sneak peeks, and notifications regarding fulfillment. Make sure to check the Kickstarter page for the latest news and updates.

You will receive emails about these updates as they are posted, to the email associated with your Kickstarter account. To make sure that emails from your project creator don’t get caught in your spam filter, add [email protected], and [email protected] to your address book. Avoid marking BackerKit and Kickstarter emails as spam. Check your spam filters/archived emails. Subject lines to look for: Response Needed – Get your reward for Project Name or Reminder – Response needed to deliver your reward for Project Name.

If you’re having difficulty receiving emails from Kickstarter for the project, we recommend first double-checking your email notification settings. To do so, sign in to your Kickstarter account and go to the Notifications page. Here you’ll see icons for email and mobile notifications that can be turned on or off by toggling the corresponding icons.

Last updated: February 08, 2024 10:42

I noticed that orders have been marked as fulfilled, but I haven't received mine. Where is my order?

After the initial fulfillment, we provide a 60-day window for you to actively track and receive your purchase. It is essential for customers to stay updated by regularly checking their emails and notifications regarding order fulfillment. Once this 60-day period has passed, we cannot guarantee the fulfillment of your order.

To make sure that emails from your project creator don’t get caught in your spam filter, add [email protected] and [email protected] to your address book.

Last updated: February 08, 2024 10:42

I used my Apple ID and did not receive my survey. What can I do?

Please email us at [email protected] with your full name and backer #, and campaign title. Apple ID does not recognize Kickstarter, and is a known issue. If possible, please try another email address. Please refer to Kickstarters support page for more help.

Last updated: February 08, 2024 10:42

This campaign is taking too long for fulfillment and I would like a refund. What is your refund policy?

Due to the nature of this BOOM! Direct Reserve campaign, we are unable to offer refunds. All of the items described within this campaign are extremely limited in nature and expensive to produce. As such, once your reserved order amount is collected, we will be unable to process a refund. BOOM! Studios does everything within its power to ensure timely shipping and comply with originally estimated fulfillment dates, although those can and frequently do change based on a variety of real-world factors (including manufacturing and shipping delays) beyond the company’s control. BOOM! Studios also endeavors to provide timely updates regarding any delays, should we encounter them, through campaign updates. Additionally, Kickstarter cannot process payments or refunds once your credit card has expired.

Last updated: February 08, 2024 10:42

What happens to my reserved order if I don't fill out my post-campaign survey, provide a shipping address, and/or do not pay for my shipping costs and/or sales tax (if applicable) in BackerKit?

As noted in prior FAQ questions, we will post campaign updates on (at least) a monthly basis in advance, during, and after sending out surveys and charging credit cards for add-ons, shipping, and sales tax (if applicable), with the deadlines to complete these steps. After we have completed the primary wave of fulfillment, you will have an additional three months to finalize and claim your reserved order. During that three month period, our customer service team will email any customers with outstanding orders directly once per month. If after this three month period, you still have not completed the necessary steps for us to fulfill your order, we cannot guarantee we will be able to fulfill your order and you will not be entitled to a refund.

Last updated: February 08, 2024 10:42

I’m a comic shop owner, independent bookstore owner, or other retailer. Can I get the BOOM! Direct Reserve editions for my store?

Yes! Any retail partner who wishes to carry the Kickstarter products in their store can contact us directly about purchasing these items at wholesale. Please contact us directly at [email protected] to inquire about wholesale pricing options.

Last updated: February 08, 2024 10:42

This project looks great and is already funded! Does that mean the writer, artist, colorist, letterer, and rest of the creative team will be seeing page rate increases or proper profit participation for their contributions to the project?

Like the rest of the Kickstarter community, BOOM! Studios cares deeply about fair compensation for creative talent. As such, all of the creators hired by BOOM! Studios, who have material featured in this campaign are eligible for industry-standard royalties based on sales of their work, including those made through this BOOM! Direct Reserve campaign. This is in addition to the rates they were paid when the work was first commissioned. In other words, the creative talent will benefit directly from your support of this campaign.

Last updated: February 08, 2024 10:42

How do the items offered through this BOOM! Direct Reserve campaign differ from what will be available in comic shops, bookstores, and online elsewhere?

Our more premium, limited editions are available exclusively through the BOOM! Direct Reserve initiative due to format, price point, or limited quantity and not offered through our traditional channels. However, less premium editions of the FARSCAPE 25TH ANNIVERSARY comic books and collected editions offered through this campaign will be offered through other channels including comic shops and bookstores in 2024 and early 2025. In some cases, due to the production and manufacturing process, some of these less premium editions will arrive in other channels before the more premium versions arrive to BOOM! Direct Reserve customers. Specifically, the standard editions of the FARSCAPE: 25TH ANNIVERSARY SPECIAL #1 is anticipated to arrive in comic book stores in August 2024 ahead of our planned fulfillment date for this campaign. Any retail partner who wishes to carry these premium, limited BOOM! Direct Reserve editions may contact us directly to purchase copies at wholesale.

Last updated: February 08, 2024 10:42

Why aren’t there any less expensive reserve options in this campaign?

The focus of any BOOM! Direct Reserve campaign is twofold – (1) introducing fans of some of the most beloved franchises in the world to the limitless medium of comic storytelling while providing a complete, satisfying reading experience and (2) giving those fans an opportunity to secure some of our most premium, most limited editions for their collections. To accomplish the first goal, we’ve endeavored to offer one or more economical entry-level options and to accomplish the second, we’ve dreamed up ultra-limited, ambitious sets intended to add delight to a fan’s collection.

Last updated: February 08, 2024 10:42

What if I want to reserve two different tiers?

If you are interested in reserving a limited tier, we recommend reserving that limited tier as it may sell out during the campaign. You will be able to add any unlimited items as Add-Ons, either during the campaign or through BackerKit after the campaign.

If you are interested in ordering more than one limited tier, we will make any unsold quantities available through BackerKit as Add-Ons after the campaign ends. If you wish to ensure you can reserve two different limited tiers during the campaign period, you will need to create a second Kickstarter account and place two separate reserved orders. Please note, for anyone that chooses to pledge to the campaign under separate accounts, we cannot guarantee that shipping will be combined for their orders.

Last updated: February 08, 2024 10:42

Will shipping be combined for multiple items in an order?

Yes, where possible our fulfillment partner will combine reserved items to reduce shipping costs. BOOM! Studios and our fulfillment partners reserve the right to send multiple shipments to reduce the likelihood of any rare or limited-edition items being damaged in transit.

Last updated: February 08, 2024 10:42

Can I over pledge ahead of time to set aside funds for Add-On item(s) during the survey period?

Yes! You can always over pledge on Kickstarter. When we conduct the survey through BackerKit, those funds will be available to you in your account and can be applied to Add-On items.

Last updated: February 08, 2024 10:42

The tier I wanted to reserve is no longer available. What can I do?

Unfortunately, we are unable to open tiers that have sold out. While many of the tiers are unlimited in quantity, the more exclusive tiers are limited in nature in part to ensure their collectibility.

We may decide to unlock new limited edition tiers during the course of the campaign, or other customers may change their mind and adjust their orders, so if there is a sold out tier you have your eye on, you’ll want to check back on the campaign page frequently.

Last updated: February 08, 2024 10:42

I’m interested in one of the limited edition tiers that feature signed products. Do you provide a Certificate of Authenticity?

Yes! Any signed books will include an official BOOM! Studios bookplate that includes text verifying the authenticity of the signature(s).

Last updated: February 08, 2024 10:42

Can any of the signatures be personalized?

No, unfortunately we cannot accommodate requests for personalization.

Last updated: February 08, 2024 10:42

How do I know if I qualified for the Early Bird Bonus reward?

Those who qualify for the Early Bird Bonus FARSCAPE 25TH ANNIVERSARY exclusive challenge coin, would need to have pledged within the first 48 hours, which is between February 27th at 11am PT to February 29th at 11am PT. After the campaign ends, this will be automatically added to eligible orders in the pledge manager, BackerKit.

Last updated: February 16, 2024 15:26

How can I confirm whether my reserved order qualified for any individual stretch goals?

Stretch goal rewards will be automatically added to your reserved order in our pledge manager, BackerKit, when the campaign ends. Afterwards, you can add onto your order if there are items you are missing, although we cannot guarantee that all stretch goal items will be available as add-ons.

Last updated: February 08, 2024 10:42

If I spend additional money to purchase add-ons through my survey, am I still eligible for the bonus rewards from the stretch goals?

Part of the reward for participating in the campaign period is that you receive the stretch goal rewards based on that participation during the campaign. Qualifying orders are calculated ahead of surveys going out, so that customers can see everything they will receive as they finalize their order. Additions to your order after the campaign has closed will not contribute to qualifications for stretch goal rewards.

Last updated: February 08, 2024 10:42

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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